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What role do Area Agencies on Aging play in protecting vulnerable adults in North Carolina?

Welcome to the Help Desk for North Carolina adult protection multidisciplinary teams (MDTs). The purpose of the Help Desk is to create a space where all members of the adult protection community can access information and direct questions related to establishing and maintaining strong MDTs. We know that across the state MDTs are in various stages of development. Some counties have fully functioning MDTs. Some counties want to re-invigorate their efforts and some counties haven’t gotten off the ground yet with your team. The Help Desk is here for all of you – every community, and everyone who participates in the MDT.

We want you to contact us when you are facing challenges. You may want ideas about how to strengthen your team. Or perhaps you need coaching on taking your first steps in forming an MDT. Some of you may need help managing dynamics among your team members or maybe you need to access specific legal expertise in managing a current case. The Help Desk is here to support you in all of these situations. Simply reach out via email or phone to connect with us.

Below you will find a compilation of frequently asked questions we’ve received at the Help Desk, organized by subject matter.

Posted on
Thursday, July 27, 2023 - 12:41 pm
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In North Carolina, Area Agencies on Aging (AAAs) are organizations that operate under the North Carolina Department of Health and Human Services. There are 16 Area Agencies on Aging and they are housed under the regional planning organizations or councils of government in the region. The AAA is responsible for planning, coordinating, and administering a wide range of services and programs that support older adults and their caregivers. The main purpose of the AAA is to ensure that older adults in North Carolina have access to the resources and assistance they need to maintain their independence, well-being, and quality of life. The agency collaborates with local governments, community organizations, and service providers to deliver a comprehensive network of services and supports. Here are some key functions and services provided by the Area Agencies on Aging in North Carolina: Information and AssistanceThe AAA offers information and referral services, helping older adults and their families navigate available resources and programs. They provide information on topics such as healthcare, long-term care options, housing, transportation, and legal assistance. Caregiver SupportThe AAA recognizes the vital role of caregivers and provides support services tailored to their needs. This may include respite care, caregiver education and training, support groups, counseling, and assistance in accessing community resources. Nutrition ProgramsThe AAA administers programs such as Meals on Wheels and congregate dining, which provide nutritious meals to older adults who may have difficulty preparing meals for themselves. These programs also serve as opportunities for socialization and connection. Health and Wellness ProgramsThe AAA promotes health and wellness among older adults through various programs and initiatives. This may include health screenings, exercise classes, falls prevention programs, chronic disease self-management workshops, and other activities aimed at maintaining and improving overall well-being. Long-Term Care OptionsLong-Term Care Ombudsman ensure that the rights of residents in long term care facilities are honored.  They provide advocacy, mediation and problem-solving for residents and their families who feel that their rights have been violated. Ombudsmen also provide training to long-term care staff and educate the community about the rights of residents, elder abuse, and long-term care issues. The AAA provides information and assistance regarding long-term care options available to older adults, such as home and community-based services, assisted living facilities, and nursing homes.  Advocacy and PlanningThe AAA advocates for the needs and rights of older adults, working to ensure that policies and programs are in place to address their unique challenges. They also engage in strategic planning to assess the needs of the aging population and develop initiatives to meet those needs effectively.  It’s important to note that specific programs and services may vary across different regions in North Carolina as the AAAs operate at the local level. However, the overall goal remains consistent—to enhance the quality of life for older adults and support them in living independently and with dignity.