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Maximizing Resources

Welcome to the Help Desk for North Carolina adult protection multidisciplinary teams (MDTs). The purpose of the Help Desk is to create a space where all members of the adult protection community can access information and direct questions related to establishing and maintaining strong MDTs. We know that across the state MDTs are in various stages of development. Some counties have fully functioning MDTs. Some counties want to re-invigorate their efforts and some counties haven’t gotten off the ground yet with your team. The Help Desk is here for all of you – every community, and everyone who participates in the MDT.

We want you to contact us when you are facing challenges. You may want ideas about how to strengthen your team. Or perhaps you need coaching on taking your first steps in forming an MDT. Some of you may need help managing dynamics among your team members or maybe you need to access specific legal expertise in managing a current case. The Help Desk is here to support you in all of these situations. Simply reach out via email or phone to connect with us.

Below you will find a compilation of frequently asked questions we’ve received at the Help Desk, organized by subject matter.

Posted on
Tuesday, January 19, 2021 - 7:17 am
Authored by


Members of multi-disciplinary teams are familiar with the type of frustration that occurs when they do not have the resources they need. That frustration can generate conflict within the group, particularly when setting priorities for the resources they do have.

All MDT members likely have more “job” than “time.” What should they do when they need a new tool, skill set, sample document, or body of expertise?

Your primary challenge might be to pause long enough to remember that someone else probably faced the same challenge and came up with something you can use.

North Carolina is fortunate enough to have regional and state networks that specialize in aging and protection of vulnerable adults. The following are a list of collaborative networks that contain resources your team might tap.

  1. NCDHHS has a division for aging and adult services that provides multiple tools and resources including grant sources, advocacy assistance, and training. They also provide information on other regional services that might aid in elder protection. Go to and search for “adult protection” to find their resources.
  2. Councils of Government (COG) divide the state into sixteen regions, each of which contains an Area Agency on Aging (AAA). These agencies contract with local organizations to provide regional support for the counties in their region. AAAs can also help secure funding, aid with management or planning, and provide legislative assistance on a county-by-county basis. is the website for the state association for Area Agencies on Aging.
  3. The UNC School of Government hosts the Elder Protection Network which provides reference materials, a networking tool, and a forum for communication across counties. We offer limited technical support and provide research to answer legal questions that MDTs have. Your team might consider looking at our regional peer map to see if there are people in your or nearby counties that can provide needed resources. Go to to explore these options.

Finally, remember that shared service agreements are a useful means of gaining access to resources that are used infrequently and that can be shared easily across county lines. These agreements split costs and help to reduce duplication of services in nearby communities. Tap your networks to find examples of these contracts.

But remember, Step 1 is to pause long enough to remember someone else probably has a resource that can help you out.

Margaret Henderson and Rebekah Appleton relied on resources contained within the following to co-author this post:
A Practitioner’s Perspective of Multidisciplinary Teams: Analysis of Potential Barriers and Key Factors for Success.