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Inviting complementary perspectives into your MDT is a necessary practice. No one (or two) of you can strengthen your systems of identification, intervention, and response by yourselves. A natural by-product of involving these varied perspectives is that different ideas will emerge about the best way forward. Try to resist labeling this dynamic as a problem, and reframe it as a gift, even if it is a potentially challenging one.
Here are some practices that enable respectful discussions about the different perspectives that MDT members hold:
Inquire
When approaching conflict, it is important to find the sources of the different perspectives. Ask “why?”—perhaps more than once—to identify the underlying reasons for the opinion any MDT member holds. Separate the positions (e.g., “We have to implement Plan X for this case.”) from the underlying interests (e.g., “My office doesn’t have the resources to implement Plan Y well, even if that is a preferable strategy.”)
Assess Systemic Impact
Consider how the reasons for MDT members’ opinions apply to the whole system and whether they can be traced back to an optional personal preference, rather than to policy, resources, or external influences. Employ your inner detective and your best active listening skills to fully open the dialogue and explore the ripple effects of any limitations, options, or decisions.
Refer to your Mission Statement
A complex situation can tempt a group to take off on compelling tangents. Reference your mission statement to refocus your team perspective and reset your objectivity.
Negotiate
Invite team members to identify the elements of solutions that would provide the most benefit for everyone. It is possible to design solutions that support and maintain the team’s purpose and result in a “win-win.” Solutions should be a team effort and not based on one viewpoint.
Reframe
Working through conflict is an opportunity for growth as you deepen your operation as an MDT. Take a moment to consider the specific tools and practices that helped your team work through the challenge. Whatever you did well this time, remember to do it again next time.