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How can we help vulnerable adults protect themselves from being scammed?

Welcome to the Help Desk for North Carolina adult protection multidisciplinary teams (MDTs). The purpose of the Help Desk is to create a space where all members of the adult protection community can access information and direct questions related to establishing and maintaining strong MDTs. We know that across the state MDTs are in various stages of development. Some counties have fully functioning MDTs. Some counties want to re-invigorate their efforts and some counties haven’t gotten off the ground yet with your team. The Help Desk is here for all of you – every community, and everyone who participates in the MDT.

We want you to contact us when you are facing challenges. You may want ideas about how to strengthen your team. Or perhaps you need coaching on taking your first steps in forming an MDT. Some of you may need help managing dynamics among your team members or maybe you need to access specific legal expertise in managing a current case. The Help Desk is here to support you in all of these situations. Simply reach out via email or phone to connect with us.

Below you will find a compilation of frequently asked questions we’ve received at the Help Desk, organized by subject matter.

Posted on
Friday, November 3, 2023 - 11:00 am
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The Administration for Community Living (ACL) recently released information indicating an increase in reports of government imposter scam calls, including some claiming to be from Eldercare Locator, a resource that helps connect older adults and people with disabilities with resources in their community.  In response, ACL issued a Fraud Alert with some reminders to share with targeted populations, along with some general tips.

Reminders to share:

  • The government will never call out of the blue and ask for a Social Security number.
  • The government will never ask for payment by gift card or wire transfer.
  • Social Security numbers cannot be suspended.

General tips:  

  • If you are ever suspicious about a call, hang up immediately. Find the organization’s contact information on your own (don’t use caller ID), and call or email them directly to discuss the situation.
  • Never give out your Social Security number, banking information, or Medicare number to anyone who contacts you through unsolicited calls, texts, or emails.
  • Never pay someone you do not know well via gift card or wire transfer.
  • Never click on an email link or attachment, unless you fully trust the sender.
  • Sign up for the National Do Not Call Registry.

Read the full email here:  Fraud Alert:  Scam Calls Targeting Older Adults

If you are interested in receiving other ACL alerts, subscribe to ACL emails.

Source:  U.S. Department of Health and Human Services, Administration for Community Living, “Fraud Alert:  Scam Calls Targeting Older Adults,” email to ACL Updates listserv, October 30, 2023.