The Adult Protective Services Technical Assistance Resource Center (APS TARC) has developed an APS Workload Tool to help APS programs better understand, project, and manage their workload needs.
The tool is a Microsoft Excel spreadsheet consisting of three parts, each on a separate worksheet tab:
- Understand – This tab provides a beginning framework to understand the steps in your workflow process. Better understanding of workflow will result in better projections of workload needs and management.
- Project – This tab provides metrics and instructions for estimating the number of needed FTEs for caseworker positions.
- Manage – This tab provides concepts and metrics for managing the workload of casework staff. Some of the data, particularly the metrics in the caseload/case flow section of the tool, is used to project the number of needed FTEs.
